Terms of service

 Overview
This website is operated by Neelakkachil. Throughout the site, the terms “we”, “us” and “our” refer to Neelakkachil. By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service.
If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
QUALITY & PRODUCT ASSURANCE
Neelakkachil
At Neelakkachil, we are committed to offering 100% natural and homemade products.
1. 100% Natural & Homemade
All our products are made using natural ingredients.
We do not use any artificial preservatives, chemicals, additives, colors, or pesticides in any of our products.
Our pickles are 100% homemade and prepared using traditional methods to preserve authentic taste and quality.
2. Wild Forest Honey – Natural Variations
Our honey is collected from deep forest regions of Attappadi.
The honey is sourced directly from forest areas without artificial processing.
Since it is purely natural and wild-harvested, the texture, color, aroma, and taste may vary from batch to batch.
These variations depend on seasonal flowers, climate conditions, and the natural flowering cycle of the forest.
Such differences are a sign of authenticity and purity, not a defect.
3. In natural wild honey, slight fermentation may occur due to its raw and unprocessed nature. This is a natural biological process and does not indicate spoilage or a quality defect. It is a sign that the honey is pure and free from artificial preservatives. This is a natural process and does not affect quality. you can check it on Google Aswell https://share.google/aimode/GGM8ORKOBL1EwB3tY
Texture, thickness, and flavor may vary depending on the season.
Natural products may show slight differences in appearance.
4. Storage Recommendations
Store in a cool, dry place.
Keep containers tightly closed after use.
Use a clean, dry spoon for honey and pickles to maintain freshness.
5. Health & Allergy Disclaimer
Our products are natural food items. Customers with allergies or specific medical conditions are advised to consult a healthcare professional before consumption.
Neelakkachil offers natural and organic products including spices, honey, millets and other farm-based items.
All products are described as accurately as possible.
As our products are natural, slight variations in color, texture, or taste may occur.
We reserve the right to modify or discontinue products at any time.
 Pricing & Payment
All prices are listed in INR (₹).
Prices may change without prior notice.
We reserve the right to refuse or cancel any order due to pricing errors or stock issues.
Payments must be completed before order processing (except COD if available).
 Shipping & Delivery
Orders will be processed within [X] working days.
Delivery timelines may vary depending on location.
We are not responsible for delays caused by courier services or unforeseen circumstances.
 Returns & Refunds
Due to the nature of food and organic products:
Returns are accepted only if the product is damaged or incorrect.
Customers must inform us within 48 hours of delivery.
Proof (photo/video) may be required.
Refunds will be processed after verification.
 Quality Disclaimer
Our products are natural and organic. We do not guarantee medical results. Customers with allergies or medical conditions should consult a healthcare professional before consumption.
 User Responsibilities
You agree not to:
Use our products for illegal purposes.
Attempt to hack or misuse the website.
Provide false information during purchase.
 Privacy
Your personal information is handled according to our Privacy Policy.
 Limitation of Liability
Neelakkachil shall not be liable for any indirect or consequential damages arising from the use of our products or website.
 Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page.
 Contact Information
For any questions regarding these Terms, contact us at:
Email: 
Phone: 8589000130
Address: